How Pepper has improved efficiencies at EVENTIM.Inhouse

The customer

CTS EVENTIM is one of the leading international providers of ticketing services and live entertainment. Before the outbreak of the coronavirus pandemic, around 250 million tickets per annum were marketed using the Company’s systems – be it through physical box offices, online, or from mobile terminals. Its online portals operate under brands such as eventim.de, oeticket.com, ticketcorner.ch, ticketone.it, and entradas.com. The EVENTIM Group also includes many concert, tour, and festival promoter companies for events like «Rock am Ring», «Rock im Park», «Hurricane», «Southside», and «Lucca Summer». In addition, CTS EVENTIM operates some of Europe’s most renowned venues, for example the LANXESS Arena in Cologne, the K.B. Hallen in Copenhagen, the Waldbühne in Berlin, and the EVENTIM Apollo in London.

For over 20 years, EVENTIM.Inhouse has been one of Europe’s leading ticketing systems providers for theatres, opera houses, concert halls and sports organisations. The solution offers white-label ticketing that allows organisations to be able to sell tickets through their own webshop, ticket outlets, box offices and, across the CTS EVENTIM retail and distribution network.

The challenge

Operating across 12 countries, the EVENTIM.Inhouse system offers ticketing services to a wide variety of organisations and so the software must be capable of connecting to a wide range of payment terminals, not only specific to the clients’ requirements, but to the local markets it operates in.

Anyone involves with EFT/POS integrations knows how many terminal models there are – many of them with constantly changing protocols.

Prior to working with EVENTIM.Inhouse, the solution was able to support some models, but with the increasing internationalisation and specific requests, the team at EVENTIM wanted to offer its customers a wider choice to make their offering even more flexible.

The team were faced with a decision: to either set up its own infrastructure to support the multiple integrations or find an alternative solution.

The solution

Having reviewed the decision internally, the team decided to look at external providers, which after researching, led them to Pepper from treibauf. With a universal interface between POS terminal and cash register, Benjamin Gehrke, Product Manager for EVENTIM.Inhouse and his team, found a suitable solution for their challenge.

The developers immediately began to integrate Pepper into their POS software, to make the INHOUSE platform even more open and flexible for their customers.

The result

The team quickly took advantage of the new flexibility, which included new customer projects in Germany, Switzerland, Austria and the UK. As a result of this, the EVENTIM.Inhouse team were able to improve their offering to clients and also reduce integration time – a significant saving!