FAQ

See https://treibauf.eu/terminal-types-list/

The models included in the terminal type list have been tested by treibauf. If you would like to use a different model, please get in touch with us so we can carry out a compatibility test for you, if needed.

Yes, if you hold a valid licence to do so.

So we can give you a definite answer, please send the following information to Pepper Support: the POS interface/POS protocol that the terminal is running, the name of the terminal provider and the country in which the terminal is being used.

Yes, Pepper is able to process transactions using gift cards, WeChat Pay, AliPay, Apple Pay, etc.

Windows, Linux and MacOS.

The directory is defined in the file named pepper_config.xml.

On the download portal https://eftdriver.com.

Yes, we have a customer helpdesk in 5 languages providing maintenance and support, and we also offer integration support for Pepper licences during production. For further information about this, please send an email to sales@treibauf.ch.

Full contact details can be found here.

Windows, Linux and Raspberry Pi ARM.

On the download portal https://eftdriver.com.

Full contact details can be found here.

Reconciliation means matching one thing with another. As far as Matchbox is concerned, reconciliation means matching the card payments made at the POS on the one hand with the notifications of payment from the payment providers on the other.

Nowadays, Matchbox is already being used in over 25 countries.

As Matchbox offers standardised interfaces, linking the software to any ERP is no problem whatsoever.

Currently, Matchbox is already able to accommodate a very large number of different payment systems. The fact that it offers a range of standardised interfaces means that other technologies can also be connected to the software with little effort at all.

You can link Matchbox to all POS systems. In addition, our Pepper solutions provide a standardised interface to Matchbox.

The amount of time needed to integrate Matchbox within your system will depend on the complexity of payment processing. On average, you should allow a period of four weeks for this.

Yes. As part of the induction, we provide users with training so that they can make the best possible use of Matchbox and can get the most out of it.

Matchbox is compatible with current operating systems, such as Windows and Linux. As the software is shipped in a docker image, it operates independently of the underlying operating system.

You can import your data into Matchbox either in file format (fixed-length, CSV and XML) or as data streams by means of various APIs.

Matchbox provides the reconciled data either in the form of an XML file (for sFTP download) or sends it directly to your ERP via WebService.

We provide the software in the form of an ASP model (Application Service Provider). Alternatively, you can use Matchbox as a conventional on-premise solution.

Windows

On the download portal https://eftdriver.com.

Full contact details can be found here.