Questions and answers
about Pepper

If you cannot find an answer to your question in our FAQs, please do not hesitate to contact our Support desk.

pepper

Which interfaces and terminals does Pepper support?
Can I use a different (model of) payment device for the terminal types included in your list?

The models included in the terminal type list have been tested by treibauf. If you would like to use a different model, please get in touch with us so we can carry out a compatibility test for you, if needed.

Is it possible to use several different types of terminal with a single installation of Pepper?

Yes, if you hold a valid licence to do so.

Terminal model XY is not included in the list of terminal types. Does Pepper support my terminal?

So we can give you a definite answer, please send the following information to Pepper Support: the POS interface/POS protocol that the terminal is running, the name of the terminal provider and the country in which the terminal is being used.

Does Pepper also support alternative payment methods, alongside the conventional ones?

Yes, Pepper is able to process transactions using gift cards, WeChat Pay, AliPay, Apple Pay, etc.

Which operating systems does Pepper support?

Windows, Linux and MacOS.

Where can I find the Pepper log file?

The directory is defined in the file named pepper_config.xml.

Where can I find the developer documents and files for Pepper?

On the download portal https://eftdriver.com.

I have downloaded the developer documentation and the test licence from https://eftdriver.com, but would like to receive additional integration support. Do you offer that service?

Yes, we have a customer helpdesk in 5 languages providing maintenance and support, and we also offer integration support for Pepper licences during production. For further information about this, please send an email to sales@treibauf.ch.

How can I contact Pepper Support?

Full contact details can be found here.

Questions and answers
about Pepper Container

If you cannot find an answer to your question in our FAQs, please do not hesitate to contact our Support desk.

pepper container

Which operating systems does Pepper Container support?

Windows, Linux and Raspberry Pi ARM.

Where can I find the developer documents and files for Pepper Container?

On the download portal https://eftdriver.com.

How can I contact Pepper Container Support?

Full contact details can be found here.

Questions and answers
about Matchbox

If you cannot find an answer to your question in our FAQs, please do not hesitate to contact our Support desk.

matchbox

What does reconciliation mean?

Reconciliation means matching one thing with another. As far as Matchbox is concerned, reconciliation means matching the card payments made at the POS on the one hand with the notifications of payment from the payment providers on the other.

In which countries is Matchbox in use?

Nowadays, Matchbox is already being used in over 25 countries.

Can I link Matchbox to my ERP?

As Matchbox offers standardised interfaces, linking the software to any ERP is no problem whatsoever.

Which payment systems/technologies can I link to Matchbox?

Currently, Matchbox is already able to accommodate a very large number of different payment systems. The fact that it offers a range of standardised interfaces means that other technologies can also be connected to the software with little effort at all.

What POS systems are compatible with Matchbox?

You can link Matchbox to all POS systems. In addition, our Pepper solutions provide a standardised interface to Matchbox.

How long will it take before Matchbox is up and running in my business?

The amount of time needed to integrate Matchbox within your system will depend on the complexity of payment processing. On average, you should allow a period of four weeks for this.

Do users receive training to show them how to make the best possible use of Matchbox?

Yes. As part of the induction, we provide users with training so that they can make the best possible use of Matchbox and can get the most out of it.

Which operating systems support Matchbox?

Matchbox is compatible with current operating systems, such as Windows and Linux. As the software is shipped in a docker image, it operates independently of the underlying operating system.

How can I import my data into Matchbox?

You can import your data into Matchbox either in file format (fixed-length, CSV and XML) or as data streams by means of various APIs.

How are the reconciled data from Matchbox exported into my ERP?

Matchbox provides the reconciled data either in the form of an XML file (for sFTP download) or sends it directly to your ERP via WebService.

 

What usage models and licensing models are available?

We provide the software in the form of an ASP model (Application Service Provider). Alternatively, you can use Matchbox as a conventional on-premise solution.

Questions and answers
about Inflagranti

If you cannot find an answer to your question in our FAQs, please do not hesitate to contact our Support desk.

inflagranti

Which operating systems does Inflagranti support?

Windows

Where can I find the developer documents and files for Inflagranti?

On the download portal https://eftdriver.com.

How can I contact Inflagranti Support?

Full contact details can be found here.