Answers to the most frequently asked questions about our software solutions.

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If you have not been able to find the answer to your question on this page, please contact our Support team.

Pepper (in general)

pepper allgemein

Does Pepper also work with cloud-based cash register systems?

Yes, our Docker technology-based Pepper Container solution has been specifically developed for cloud-based cash register systems and the use of mobile cash registers (thin clients).

What IT environment is Pepper suitable for?

We have developed separate Pepper solutions for two different IT environments. Pepper Library is the solution for traditional, PC-based cash register systems. Pepper Container has been developed specifically for mobile cash registers (thin clients) and cloud-based EFT/POS structures.

Which integration options is Pepper available for?

Pepper Library can be integrated in different ways: Procedural integration (C) is equally as possible as object-oriented integration (C++, NET, JAVA).
In the case of Pepper Container, integration is language-independent and takes the form of a Docker technology-based web socket.


pepper allgemein detailfragen

What does integration mean?

In order to accept cashless payments at the POS, you need a cash register and a payment terminal (also known as a POS terminal). To process payments as quickly, easily and securely as possible, the cash register and payment terminal must also be able to communicate with one another. This requires the integration of communication protocols, such as the ZVT protocol, in the respective cash register software as cash register interfaces.

What does EFT mean?

EFT stands for Electronic Funds Transfer and covers all types of cashless payment transactions.

What is a POS terminal?

POS terminal stands for Point of Sale terminal and refers to the device used to identify the payment details to be used for cashless payments. The POS terminal is also known as an EFT/POS terminal, payment terminal or card terminal.

Which countries is Pepper used in?

Pepper has been specifically developed for the POS terminal models, cash registers and corresponding communication protocols commonly used in Germany, Austria and Switzerland. Pepper is also already in use in more than 30 countries worldwide.

Which cash register systems has Pepper already been integrated into?

Many cash register software providers have already integrated Pepper into their product to provide a universal connection to POS terminals. You can find a list of all payment terminal software solutions that include Pepper here.

Which terminal models/communication protocols does Pepper support?

Our Pepper solutions support more than 100 payment terminal models from 11 different manufacturers. Is your terminal model one of them? Find out quickly and easily here.

How long does Pepper integration take?

Depending on the product: Approx. 1 day (Container), 1 week (Library)

Can I use a terminal model other than those listed?

All models included in the list of supported terminals have been tested. Please contact us if you would like to use a different model. If necessary, we can perform a compatibility test for you.

Is it possible to use different terminal models simultaneously with a single Pepper installation?

Yes, this is possible, but you must ensure that you have the appropriate Pepper licences. Please do not hesitate to contact us at any time should you have any questions.

Does Pepper support new cashless payment methods in addition to traditional payment methods (card payments)?

Yes, Pepper also supports new cashless payment options, such as WeChat Pay, AliPay or Apple Pay, alongside traditional card payments. Please do not hesitate to contact us at any time should you have any questions.

What licensing models are available for Pepper?

When it comes to licensing the software, we offer our customers two different licensing models: With the Fix model (Pepper Library), you pay a one-off licence fee for the interface with a specific communication protocol, followed by an annual maintenance fee. Additional interfaces are subject to separate licences. Our Rent model (Pepper Library & Pepper Container) offers you maximum flexibility. This is because the rent, which can be cancelled on a month-to-month basis, includes all of the communication protocols supported by Pepper. You will not incur any additional costs if you change your terminal.

How can I get a trial licence for Pepper?

If you would like to perform a no-obligation test of Pepper within your IT environment, you can download a free trial licence. Please note that the Pepper trial licence is limited to certain transaction amounts and can only be used for a limited period.

My terminal model does not appear in the terminal type list. Can I still use Pepper to connect it to my cash register software?

Before it can provide concrete information in this regard, Pepper Support will require the following information: The POS interface/POS protocol that is active on the terminal, the name of the terminal provider and the country in which the terminal is to be used. If you send this information to us via email, we will be happy to provide a personal response.

Where can I find the Pepper log file?

The Pepper log file directory is defined in the pepper_config.xml file.

Where can I find the Pepper developer documents and files?

All of the developer documents and files that you need to integrate Pepper can be found in the Pepper Developer Portal. Simply register and download.

I have downloaded the developer documentation and the trial licence, but I would like further support with the integration. Is this possible?

Yes, please feel free to book our integration support service if you need assistance with the integration. Please contact us for this.

Pepper Library

pepper library

How long does it take to integrate Pepper Library?

You should expect the integration of Pepper into the cash register software as a DLL (library) to take around one week. After that it will only take around 5 minutes to connect new terminals.

What IT environment is Pepper Library suitable for?

Pepper Library is our Pepper solution developed specifically for traditional, PC-based cash register systems. Pepper is integrated into the cash register software as a library via the standardised Pepper API.

Which operating systems does Pepper Library support?

Pepper Container

pepper container

How long does it take to integrate Pepper Container?

You should expect the integration of Pepper as a Docker image on the central server (library) and its connection to the individual Containers to require around a day’s work. After that it will only take around 5 minutes to connect new terminals.

What IT environment is Pepper Container suitable for?

Pepper Container is our Docker technology-based Pepper solution. It has been developed specifically for mobile cash register systems (thin clients) and cloud-based EFT/POS structures. In principle, different network infrastructures are possible here: The software only needs one central server, which is then linked to multiple Containers from private networks.

Which operating systems does Pepper Container support?

Matchbox

matchbox

What does reconciliation mean?

Reconciliation means matching one thing with another. As far as Matchbox is concerned, reconciliation means matching the card payments made at the POS on the one hand with the notifications of payment from the payment providers on the other.

In which countries is Matchbox in use?

Nowadays, Matchbox is already being used in over 25 countries.

Can I link Matchbox to my ERP?

As Matchbox offers standardised interfaces, linking the software to any ERP is no problem whatsoever.

Which payment systems/technologies can I link to Matchbox?

Currently, Matchbox is already able to accommodate a very large number of different payment systems. The fact that it offers a range of standardised interfaces means that other technologies can also be connected to the software with little effort at all.

What POS systems are compatible with Matchbox?

You can link Matchbox to all POS systems. In addition, our Pepper solutions provide a standardised interface to Matchbox.

How long will it take before Matchbox is up and running in my business?

The amount of time needed to integrate Matchbox within your system will depend on the complexity of payment processing. On average, you should allow a period of four weeks for this.

Do users receive training to show them how to make the best possible use of Matchbox?

Yes. As part of the induction, we provide users with training so that they can make the best possible use of Matchbox and can get the most out of it.

Which operating systems support Matchbox?

Matchbox is compatible with current operating systems, such as Windows and Linux. As the software is shipped in a docker image, it operates independently of the underlying operating system.

How can I import my data into Matchbox?

You can import your data into Matchbox either in file format (fixed-length, CSV and XML) or as data streams by means of various APIs.

How are the reconciled data from Matchbox exported into my ERP?

Matchbox provides the reconciled data either in the form of an XML file (for sFTP download) or sends it directly to your ERP via WebService.

 

What usage models and licensing models are available?

We provide the software in the form of an ASP model (Application Service Provider). Alternatively, you can use Matchbox as a conventional on-premise solution.

Do you still have questions?

If you have not been able to find the answer to your question on this page, please contact our Support team.