Questions and answers
about Pepper

If you cannot find an answer to your question in our FAQs, please do not hesitate to contact our Support desk.

pepper

Which interfaces and terminals does Pepper support?
Can I use a different (model of) payment device for the terminal types included in your list?

The models included in the terminal type list have been tested by treibauf. If you would like to use a different model, please get in touch with us so we can carry out a compatibility test for you, if needed.

Is it possible to use several different types of terminal with a single installation of Pepper?

Yes, if you hold a valid licence to do so.

Terminal model XY is not included in the list of terminal types. Does Pepper support my terminal?

So we can give you a definite answer, please send the following information to Pepper Support: the POS interface/POS protocol that the terminal is running, the name of the terminal provider and the country in which the terminal is being used.

Does Pepper also support alternative payment methods, alongside the conventional ones?

Yes, Pepper is able to process transactions using gift cards, WeChat Pay, AliPay, Apple Pay, etc.

Which operating systems does Pepper support?

Windows, Linux and MacOS.

Where can I find the Pepper log file?

The directory is defined in the file named pepper_config.xml.

Where can I find the developer documents and files for Pepper?

On the download portal https://eftdriver.com.

I have downloaded the developer documentation and the test licence from https://eftdriver.com, but would like to receive additional integration support. Do you offer that service?

Yes, we have a customer helpdesk in 5 languages providing maintenance and support, and we also offer integration support for Pepper licences during production. For further information about this, please send an email to sales@treibauf.ch.

How can I contact Pepper Support?

Full contact details can be found here.

Questions and answers
about Pepper Container

If you cannot find an answer to your question in our FAQs, please do not hesitate to contact our Support desk.

pepper container

Which operating systems does Pepper Container support?

Windows, Linux and Raspberry Pi ARM.

Where can I find the developer documents and files for Pepper Container?

On the download portal https://eftdriver.com.

How can I contact Pepper Container Support?

Full contact details can be found here.

Questions and answers
about Matchbox

If you cannot find an answer to your question in our FAQs, please do not hesitate to contact our Support desk.

matchbox

Can I update Matchbox myself?

No, you cannot update Matchbox yourself. If you have any questions, our support team will be happy to help you.

Which operating systems does Matchbox support?

Matchbox supports the current versions of Windows Server and also a large number of Linux derivatives, such as Redhat, Ubuntu, Centos and SUSE Linux.

How can I contact Matchbox Support?

Full contact details can be found here.

What is the best way to contact Matchbox Support?

Matchbox Support is available from 8.00 to 12.00 a.m. and from 1.00 to 5.00 p.m.

Questions and answers
about Inflagranti

If you cannot find an answer to your question in our FAQs, please do not hesitate to contact our Support desk.

inflagranti

Which operating systems does Inflagranti support?

Windows

Where can I find the developer documents and files for Inflagranti?

On the download portal https://eftdriver.com.

How can I contact Inflagranti Support?

Full contact details can be found here.