How Matchbox helps to reduce the costs of electronic payments

The customer

Läderach is a premium manufacturer of Switzerland’s finest, hand-made chocolate. The Swiss company now employs 1’700 people around the world and operates 150 boutiques in 17 countries.

The challenge

Läderach has enjoyed strong international growth over the last few years. In 2021 alone, the number of boutiques worldwide rose from 80 to 120. Läderach has had to automate a lot of processes to handle growth of this magnitude with its existing and new staff. For Läderach’s accountants in particular, the corresponding rise in the number of transactions has of course substantially increased the workload.

The company has already been using Matchbox from treibauf for automatic reconciliation of cashless payments for many years. Läderach’s goal was to increase the automated matching rate to over 99% (!).

Achieving this goal and thus increasing the level of automation even further requires high-quality acquirer data. Läderach has worked with two different acquirers to date, which varied widely in terms of the quality of the supplied data.

In order to increase the level of automation, Läderach decided to process all payments through Adyen, as the company can deliver the optimal data pool for this.

The solution

Good preparation meant having the right data in the first place: which cards were used where? What fees were incurred with the different acquirers? How high was turnover in the individual branches and in the different countries? And what share of total turnover did specific cards account for?

The Payment-Analytics-Center from Matchbox supplies the right answers: with intelligent preparation of all data, this feature of the software facilitates precise insights into the composition of and fees for all payments – creating valuable transparency over costs and payment structures in the process.

This meant IT Project Manager Nico Sterner was able to save a lot of time on preparation: he obtained all the relevant figures and data for the forthcoming negotiations virtually at the touch of a button.

The result

Läderach’s stated goal was to increase the automated matching rate to over 99% (!) of all payments made electronically. The rate was already 98% at the outset. Achieving this goal required close cooperation between Läderach and treibauf. The treibauf team were on hand to offer advice and support to the Läderach IT team, to boost the level of automation step by step.