By providing a universal interface, our Pepper software makes it easy to connect POS terminals to your cash register software.
9 September 2021
There is no cashless payment without authorisation from an acquiring bank that charges a fee for its service. For this service, 43% of merchants have so far limited themselves to working with a single acquiring bank – partly because integrating different acquirers can involve a great deal of effort. In this article, you will learn what an acquiring bank does, why a multi-acquiring strategy is worthwhile for most merchants, and how you can make it easier to integrate new acquirers.
All merchants who offer cashless payments must conclude a card acceptance agreement with an acquiring bank in advance.
This acquiring bank (also known as an acquirer or merchant bank) authorises or rejects a cashless payment based on the validity of the card and the given credit limit.
In this role, the acquiring bank acts as an important buffer between the payment service provider (PSP) and the issuing bank.
Find out what roles these and other market participants play in cashless payments and how they interact with each other in our article on cashless payments.
A lock-in effect is a situation where customers find it difficult to switch to another provider due to high switching costs or other obstacles. The higher the switching costs, the greater the lock-in effect.
In order to enable their customers to make cashless payments, merchants must provide the technical infrastructure (card terminal and POS system) and also conclude contracts with a payment service provider (PSP) and (at least) an acquiring bank.
In order for cashless payment to function smoothly, these different areas must be coordinated with each other. This creates organisational and technical dependencies that can make it very complicated for merchants to change acquiring banks.
To avoid these complications, merchants often stay with an acquiring bank despite high fees.
In a multi-acquiring strategy, merchants or payment service providers work with several acquiring banks at the same time so that they are independent of any one acquirer from a technical, legal and commercial perspective.
If multi-acquiring is implemented in your own EFT system, cashless payments can always be processed by the acquiring bank that best suits the relevant card or payment type, or that offers the best conditions.
Wenn es auf Seiten einer Acquirer Bank zu einem technischen Störfall oder Betriebsausfall kommt, kann der Betrieb im Fall einer Multi-Acquiring-Strategie trotzdem reibungslos fortgeführt werden.
The multi-acquiring strategy gives merchants (and PSPs) greater flexibility to respond to their customers’ payment preferences. This flexibility is becoming increasingly important for merchants as more and more different means of payment (such as smartphones and smartwatches) are being used.
With a multi-acquiring strategy, merchants can accept even more card types and currencies. At the same time, those who have to reject fewer payments automatically benefit from a higher conversion rate. By the way: 85% of merchants who have introduced multi-acquiring confirm that this is the case.
In addition, a multi-acquiring strategy means that the payment processing can always be specifically entrusted to the acquirer that offers the best conditions.
This competition gives merchants more bargaining power vis-à-vis acquiring banks – and at the same time frees them from the lock-in effect.
Merchants who want to introduce multi-acquiring must adapt their payment infrastructure accordingly. When it comes to technical integration, Pepper, the universal connection between payment terminal and POS device, makes it much easier to connect new terminals and thus considerably reduces the effort and expense involved.
Several acquirers in parallel – this means that there will also be a variety of different fees (depending on the acquirer contract). The payment analytics centre of the reconciliation software Matchbox helps merchants to keep track of all the structures and fees of the different acquiring banks – and thus optimise their costs.
22 July 2022 – Along with the proportion of electronic payments, retail companies are also incurring higher costs for these payment types. Optimising these costs is thus becoming a significant strategic issue for companies. Before you can optimise, though, you first need a clear understanding: how are these costs incurred? What do they ... Continue reading
19 July 2022 – After the EHI Payment Kongress could only be a digital event for the last two years because of the Covid pandemic, the industry was finally able to meet face to face again this year. Really exciting? The latest payment trends. We have summarised the most important trends for ... Continue reading